Privacy Policy

Last Updated: May 19, 2026

1. Introduction

Dynamic Ticketing (“we,” “our,” or “us”) is a business-to-business (B2B) mobile application designed for internal use by authorized personnel for elevator maintenance and service ticket management.

This Privacy Policy explains how we collect, use, store, and protect information when you use our mobile application.

Important: This application is intended for internal business use only by authorized employees, contractors, and service technicians. It is not intended for consumer use.

2. Information We Collect

2.1 Account Information

We may collect the following account-related information:

Email address
Login credentials
User identification number (User ID)
Authentication information

2.2 Building and Elevator Data

The application may collect and store:

Building names and addresses
Elevator specifications and details
Service tickets and work orders
Maintenance notes and categories
Service history and maintenance records

2.3 Photos and Media

To support maintenance operations, the app may request access to your device camera and media library.

This includes:

Capturing photos of equipment and maintenance issues
Uploading and syncing images to company servers
Attaching existing images to service tickets

2.4 Device and Technical Information

We may automatically collect technical information including:

Device type
Operating system version
Application version
Usage logs
Network connectivity status
Error logs and crash reports

2.5 Offline Data Storage

The application stores certain information locally on your device using SQLite databases to allow offline functionality.

This may include:

Service tickets
Building and elevator information
Notes and maintenance records
Photos and attachments

Locally stored data is encrypted and secured.

3. How We Use Your Information

We use collected information for legitimate business purposes including:

Providing elevator maintenance and ticketing services
User authentication and secure access
Synchronizing data between devices and servers
Supporting offline application functionality
Maintaining service and maintenance records
Improving application performance and troubleshooting
Sending operational notifications and updates

4. Data Storage and Security

4.1 Where Data Is Stored

Your information may be stored in the following locations:

Microsoft Azure cloud servers
Secure local device storage for offline access
Encrypted secure credential storage

4.2 Security Measures

We implement commercially reasonable security measures including:

HTTPS encrypted data transmission
Secure authentication systems
Encrypted local databases
Regular security updates and patches
Access control and user authorization systems

5. Data Sharing and Disclosure

We do not sell, rent, or trade personal information.

Information may only be shared under the following circumstances:

With authorized personnel within your organization
With trusted service providers such as Microsoft Azure
When required by law or legal process
During mergers, acquisitions, or business asset transfers

6. Permissions and Device Access

The application may request the following permissions:

Camera access
Storage read/write access
Internet access
Network state access
Foreground service permissions

These permissions are necessary for proper app functionality including syncing, offline access, and photo management.

You may revoke permissions at any time through your device settings, although certain application features may no longer function properly.

7. Data Retention

We retain information for operational, legal, and compliance purposes.

Retention may include:

Active service and maintenance records
Archived historical records
Locally stored application data until removal or uninstallation
Account information retained according to business requirements

8. Your Rights and Choices

Authorized users may have the right to:

Request access to their personal information
Request correction of inaccurate data
Request deletion of applicable data
Discontinue use of the application at any time

Certain requests may be limited by operational, contractual, or legal obligations.

9. Children’s Privacy

This application is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

10. International Data Transfers

Information may be transferred to and processed in countries outside your local jurisdiction.

Appropriate safeguards are implemented to help protect your information in accordance with applicable privacy laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any material changes will be posted within the application and reflected by updating the “Last Updated” date.

Continued use of the application after updates constitutes acceptance of the revised Privacy Policy.

12. Third-Party Services

The application may use third-party services including:

Microsoft Azure
Syncfusion

These third-party providers may maintain separate privacy policies governing their services.

13. SMS/Text Messaging Privacy Policy

Dynamic Elevator may collect personal information from customers who opt in to receive SMS/text messages from us.

This information may include:

Name
Mobile phone number
Message interaction data
Consent records, including date, time, and method of opt-in

We use this information to:

Provide service updates and appointment notifications
Respond to customer inquiries
Send account-related or operational notifications
Maintain records of consent and communication preferences
Comply with applicable laws and carrier requirements

Message frequency may vary. Message and data rates may apply depending on your mobile carrier plan.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.

No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell or rent your personal information. Any information shared with service providers is used solely for business operations and compliance purposes.

14. Contact Information

If you have questions regarding this Privacy Policy or data handling practices, please contact:

Dynamic Elevator
Email: info@dynamicelevator.com
Application: Dynamic Ticketing
Package ID: com.dynamicelevator.dynamicmaui

15. Compliance

This Privacy Policy is intended to support compliance with applicable privacy and data protection regulations, including:

GDPR
CCPA
Google Play Store requirements

As a business-to-business internal application, certain consumer privacy regulations may not apply.